Register a return
Not satisfied with the product? You have the option to return it within 14 days of receipt. You can read more about your right of withdrawal via this link.
Please note: all orders made before 20 May need to contact our customer service to register a return.
Our return address
Wallfield B.V. – Returns Department
Zoeterwoudseweg 11E, 2321 GL, Leiden, The Netherlands
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Products made according to the consumer’s specifications (custom-made items) are excluded from the right of withdrawal.
Are you not satisfied with the handling of your complaint? You can submit it to the Dutch Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP The Hague (www.sgc.nl). You may also submit your complaint to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).