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Delivery
Our standard delivery time is 3-5 business days, and you will automatically receive a tracking link via email as soon as your package leaves our warehouse.

Custom orders and furniture may take a little longer.

Are you curious about the status of your order or experiencing a delivery issue?

Feel free to contact our customer service team via WhatsApp or email – you will receive a reply within 24 hours.

Returns and Refunds
We’re sorry to hear that your order did not meet your expectations and that you wish to exchange or return it.

All return requests are processed through our return system.

You have 14 days from the date of purchase to initiate a return.

Return shipping costs are your responsibility unless there is an issue with your order. If that is the case, please mention it in your return request.

You can register your return using the following link: Return

Installation and Hanging
No problem — we have created helpful videos and instructional guides to walk you through the process step by step.

Click here to view them: link

Discounts
When we run promotions on our website, the discounted price will be clearly shown next to the product. The discount is applied automatically at checkout.

We offer various promotions, but their durations may vary and might not always be known by our customer service team.

Do you have a discount code? You can enter it at checkout to receive an additional discount — the price will update instantly.

If your discount code doesn’t work, feel free to contact our customer service team via WhatsApp or email. You will receive a reply within 24 hours.

Packages and Sizes
All sizes listed on our website refer to single panels.

For example, a 60x90 cm package consists of two separate panels, each measuring 60x90 cm.

Damage
We’re sorry to hear your order arrived damaged.

Our customer service team is ready to help. Please contact us via WhatsApp or email, and you will receive a reply within 24 hours.

To speed things up, please be sure to include photos of the damage so we can resolve the issue as quickly as possible.

Incomplete
Is part of your order missing?

Orders with multiple items are often shipped in separate packages. This means you might receive a second tracking link shortly after the first, covering the rest of your order.

If this does not apply to your situation, please contact our customer service team via WhatsApp or email. You will receive a reply within 24 hours.