Frequently Asked Questions
Delivery
Our standard delivery time is 3 to 5 business days, and you will automatically receive a track & trace link by email once your package leaves our warehouse.
Custom orders and furniture may take a bit longer.
Curious about the status of your order or experiencing a delivery issue?
Feel free to contact our customer service team via WhatsApp or email – you’ll receive a response within 24 hours.
Returns & Refunds
Sorry to hear your order didn’t meet your expectations and that you’d like to exchange or return it.
All return requests are processed through our returns system.
You have 14 days from the date of purchase to initiate a return.
Return shipping costs are at your own expense, unless there is an issue with your order. If that's the case, please mention it in your return request.
You can register your return using the following link: Return
Installation & Hanging
No worries — we’ve created helpful instructional videos and guides to walk you through the process step by step.
Click here to view them: link
Discounts
Discounts
When we run promotions on our website, the discounted price will be clearly shown next to the product. The discount is automatically applied at checkout.
We offer various promotions, but their durations may vary and might not always be known by our customer service team.
Do you have a discount code? You can enter it at checkout to receive an additional discount — the price will update instantly.
If your discount code isn’t working, feel free to contact our customer service team via WhatsApp or email. You’ll receive a response within 24 hours.
Bundles & Sizes
All sizes listed on our website refer to individual panels.
For example, a 60x90 cm bundle consists of two separate panels, each measuring 60x90 cm.
Damage
Sorry to hear your order arrived damaged.
Our customer service team is ready to help you. Please reach out via WhatsApp or email, and you’ll receive a response within 24 hours.
To speed things up, be sure to include photos of the damage so we can resolve the issue as quickly as possible.
Incomplete
Is part of your order missing?
Orders with multiple items are often shipped in separate packages. This means you may receive a second track & trace link shortly after the first one, covering the rest of your order.
If this doesn’t apply to your situation, please contact our customer service team via WhatsApp or email. You’ll receive a response within 24 hours.