Ordering & Delivery

1. How can I place an order? 

To place an order, simply browse our website and select the products you'd like to purchase. Add them to your cart, then proceed to checkout. Fill in your details, choose your preferred payment method, and complete your order. You will receive a confirmation email once your order has been successfully placed.

2. What payment methods do you accept?

We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard, etc.)

• PayPal

• Bank Transfer

• Other payment methods (based on your location)

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track your order through our courier’s website.

4. Do you ship internationally?

Yes, we offer international shipping. Shipping fees and delivery times will vary based on the destination. You can check the estimated delivery cost and time during the checkout process.

5. What are the shipping costs?

Shipping costs depend on the delivery location and the size/weight of the items in your order. You can view the exact shipping cost at checkout before confirming your order.

6. How long will it take to receive my order?

Delivery times vary based on your location and the shipping method chosen. Generally, orders are processed within 1-2 business days, and delivery can take anywhere from 3 to 10 business days, depending on the shipping destination.

7. What should I do if I’ve received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you with a return or exchange, and ensure you receive the correct product as soon as possible.

8. Can I change or cancel my order after placing it?

Once your order is confirmed and processed, it may not be possible to make changes or cancellations. Please contact our customer support team as soon as possible, and we will do our best to assist you.

9. How do I return an item?

If you are not satisfied with your purchase, you have the right to return it within 14 days of receipt. To return an item, please follow these steps:

• Contact our customer support to request a return authorization.

• Return the item in its original condition to:
  Wallfield B.V. – Returns Department
  Zoeterwoudseweg 11E, 2321 GL, Leiden, The Netherlands

10. Are there any exclusions to the return policy?

Yes, products that are custom-made or manufactured according to your specifications are excluded from the right of withdrawal and cannot be returned.

11. What is the return policy for sale items or special promotions?

Sale items or items purchased during special promotions are subject to the same return policy, unless otherwise stated in the promotion's terms and conditions.

12. What if I am not satisfied with the handling of my complaint?

If you are not satisfied with how your complaint was handled, you can submit it to the Dutch Thuiswinkel Disputes Committee at:
Postbus 90600, 2509 LP The Hague, The Netherlands
Website: www.sgc.nl

Alternatively, you can use the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/